Cosmic Wireless offers 14-day hassle-free returns to all customers. We handle the return shipping expenses. Any returns made should be in original packaging with complete accessories as you received initially. Starting a return is extremely easy. Contact us, and we will be delighted to assist you.
The returned device will undergo a full inspection before a refund is issued. We verify every returned device's IMEI # in our database. If the IMEI # doesn't match what we sent, we will not process the refund and return the device. We also hold the right to deny a refund if the returned device has any physical damage, signs of tampering, or missing components. In that case, we will ship the device back as we receive it.
Cosmic Wireless does not charge any restocking fee on valid returns. If the return is deemed invalid after the inspection report, we will charge a 7% restocking fee. We hold the right to deny returns after the 14-days time frame has passed.
HOW TO PREPARE YOUR DEVICE FOR RETURN:
Remove all user data, passcodes, and google or iCloud accounts from the device. Make sure all accessories are within the phone box. If the returned device has any user account activated, we will return the device back.
Although it is very unlikely to happen, in any case, a customer receives a wrong or defective device; they can contact us directly. We will inspect what may have caused that and will take corrective action. Our customer support team is always there for everyone. It is advised to contact us within 48 hours.
All orders are eligible for a 14-day exchange. Similar terms and conditions as our return policy are applied. Customers must provide a valid reason for requesting an exchange. The returned device will go through a complete inspection before the exchange is processed. We will ship the replacement one business day after we receive the returned device.
However, if the replacement device is out of stock, we will provide the customer with a full refund or store credit that the customer can use to purchase any other device from our store.