FAQs

Just visit Signup Page to create an account with us and start ordering with us.

Forget your password? All good, we can help!

Head over to the Login page.Enter the email address that you originally used to create your account on the next page. We will send you an email to that address with a link to reset your password.If that email address is no longer active, please reach out to Customer Support to reset your account.

To check the status of an existing order, log into your account by finding the 'Log In' link at the top right of our website: Once logged in, you'll be directed to your order history page where all of your past and current orders will be visible. Click on the order number for more information on its current status. If the order has been assigned a tracking number, that will also be included on this page.

Simply add the items that you would like to purchase to your cart and proceed to checkout! We do not accept phone or email orders at this time. 

If you have not yet received a shipping confirmation email, we may be able to edit your shipping address prior to shipment. Please reach out directly with your order number in the subject line and your full name and new address in the body of the email.

Once an order is placed, there is no guarantee we will be able to make any changes. Please double check all information before confirming your order.

Once your order has shipped, we are not able to change the delivery address, cancel the order, or adjust the shipping method.

To check the status of an existing order, log into your account by finding the 'Log In' link at the top right of our website: Once logged in, you'll be directed to your order history page where all of your past and current orders will be visible. Click on the order number for more information on its current status. If the order has been assigned a tracking number, that will also be included on this page.

We accept Apple Pay, Shopify Pay, Google Pay, Amazon Pay, PayPal, Diners Club, Visa, Mastercard, American Express and JCB (Japan Credit Bureau).

Click on the "Apply Coupon Code" link on the right-hand side of the checkout screen. Then enter your code in the box.

Clicking the "COMPLETE SECURE CHECKOUT" button will finish your checkout process and process your payment.

Please reach to our customer support. click here to contact us.

Your device will come with all the required accessories kit. The kit includes earphones, charging cable and a charging adapter.

All devices that we offer are fully unlocked for all carriers, as our quality control technicians ensure. Our devices IMEI also come with a clean GSX report.

Certain carriers may have internal restrictions. We make sure that we provide our buyers with fully unlocked devices. However, in such cases, kindly contact your carrier provider to activate the service on your purchased phone. If that doesn't work, you can also contact us directly, and we will do our best to resolve the matter.

That is entirely normal, nothing to worry about as your device will be fully unlocked. The logo could be there when our quality control techs ensure fully unlocked status by testing several carrier sim cards.

Suppose you receive your device without power. There is no need to worry! Just plug your device in charge for 45 minutes. That should resolve the issue. You can also contact our customer support if it doesn't power on after 45 minutes.

We offer four grading conditions - Excellent, Like New, Good, and Fair. Each condition has its perks. Offering four conditions to choose from provides our customers with various selections, keeping in mind their budget. The conditions that we offer are, Excellent, Like New, Good, and Fair.

We consider it our mission to ensure that your experience with us is stress-free! We follow that by performing a 32 Points inspection on each device that we offer. The 32 Points inspection covers and checks for all critical functions in a device.

At Cosmic Wireless, each device goes through a 32 Points inspection procedure. Our expert techs make sure that each test is passed before we offer any device for sale.

We offer a 60-days limited warranty under which we cover the devices against crucial functional and software issues. We will either exchange or fix the device free of charge. However, the warranty does not cover any water damage or tampering caused by the user. Using any 3rd party charging accessories that may have rendered the issue will void the warranty.

All warranty claimed devices undergo a thorough inspection process. Please note that in certain scenarios, we may refuse a warranty claim. A list of exceptions have been mentioned below:

• Physical or hardware damage caused by the user.
• Any defects (functional, software, or hardware) caused because of liquid damaging the device.
• Any attempt made to tamper the device or its original state.
• Any un-certified modifications or repair attempts made on the device by a 3rd party.
• Any defects caused by the use of 3rd party accessories. We advise everyone not to use such accessories on their device.

If a customer desires to start a warranty claim, they can contact our support team. You will be requested to mail in your device so that our expert techs can inspect it.

We offer a 14-day hassle-free return and exchange policy. All returned devices will go through our inspection procedure. Find out more on our return policy page.

Need to return something? No problem! We want to make sure you love your Cosmic Products. If that's not the case, we can help you to make a return on any valid items. All you need is your order number and the email address associated with your order to get started. It is vital for us that our customers feel confident with their purchase. Therefore, we provide a 14-day hassle-free return policy. Although we anticipate zero issues, our team at Cosmic Wireless understands how secure it makes customers feel to have that “just in case” guarantee!

There would not be any restocking fee if a valid reason is provided for the return. However, we may charge a 7% restocking fee if no valid reason is provided for return.

If your package has been lost in transit or you received a damaged package, it is advised to contact the courier service as soon as possible. Start a claim regarding your lost/damaged package. You can also contact us for any help in this regard.

Can't find the answer you need in our Support Center? Please click here to contact us.

You can find your tracking information by logging into your Cosmic Wireless account with your order history.

When you find the order number that you'd like to track, you will find the tracking link below the product information on the order's page.

We dispatch most orders within 24 hours. Sometimes the tracking link takes time to update, and that is normal.

If your order is showing delivered, but you have not received it, kindly contact the courier service to get an update on your delivery status. If you need additional help, don't hesitate to get in touch with our support team.

We currently only ship within the United States.

Yes, we offer on-signature delivery upon request of the customer. While placing the order, customers can put the request in the order notes.

Most orders are dispatched within 24 hours. The exact time of the delivery will depend on the shipping method that the customer will select during checkout.

We offer three shipping options; Standard, which takes approximately 4-7 business days. UPS ground takes around 2-4 business days, and lastly, UPS Next Day Air, which delivers your package within two business days.