Shipping & Returns

Shipping & Returns

Shipping Policy

At Cosmic Wireless, we pack and dispatch all orders with extreme care. All devices are sanitized and packed in premium weight-tested boxes to ensure your device arrives securely. We dispatch most orders within 24 hours. Your package delivery days will depend on the type of shipping method that you select at checkout. We provide our customers with three shipping options. All shipping methods come with a tracking link which can be found in your order confirmation email.

Standard shipping:

We provide free standard shipping on all orders. Standard shipping takes 3-6 business days for your package to arrive at your doorstep. After you place your order successfully, we will provide you with a tracking number through which you can track your shipment.

UPS ground:

All UPS ground packages typically take 2-5 business days to arrive at your doorstep. The delivery date depends on the distance the package travels. The shipping cost is calculated during checkout. You can track your order using the tracking number provided after the order is placed successfully.

UPS Next Day Air:

With UPS Next Day Air, all your time-sensitive deliveries will arrive within two business days. The shipping cost is calculated during checkout. Once your order is successfully placed, you can track the status of your order using the tracking number provided to you.

Transit and delivery

All orders are shipped using the courier service that the customer chooses during checkout. Customers can track their order and delivery by following the tracking link sent in the confirmation email. Customers can also enable push notifications using the tracking link to receive automated status updates about their orders.

Customers can request on-signature deliveries by adding order notes while placing the order.

Lost packages

In the unfortunate event of a package getting lost during transit, both parties can open a claim with the courier service. Cosmic Wireless does not have any control over orders that are already shipped out. We also don't have control over packages that are lost. However, you can contact us and inform us if you do not receive your parcel for more than the designated day's time. We will be happy to help and look into this matter.

The courier service will be involved to start an investigation in regards to the lost package. USPS or UPS will be in charge of locating the parcel and delivering it safely to the customer.

Damaged package

In the unfortunate event of a package getting damaged during transit or delivery, contact the courier immediately. If you are present when the courier is delivering, it is advised to check the given package for any signs of damage or tampering.

Cosmic Wireless has no control over how the boxes are handled during transit. Suppose a customer receives a damaged package. First, contact the courier to start a claim and report the incident to us. Our customer service team will assist you through the process and your claim. There will be a short waiting period until we receive a response from the carrier regarding the claim investigation. 

Return Policy

Cosmic Wireless offers 14-day hassle-free returns to all customers. We handle the return shipping expenses. Any returns made should be in original packaging with complete accessories as you received initially. Starting a return is extremely easy. Contact us, and we will be delighted to assist you. 

The returned device will undergo a full inspection before a refund is issued. We verify every returned device's IMEI # in our database. If the IMEI # doesn't match what we sent, we will not process the refund and return the device. We also hold the right to deny a refund if the returned device has any physical damage, signs of tampering, or missing components. In that case, we will ship the device back as we receive it.

Cosmic Wireless does not charge any restocking fee on valid returns. If the return is deemed invalid after the inspection report, we will charge a 7% restocking fee. We hold the right to deny returns after the 14-days time frame has passed.

How to prepare your device for return:

Remove all user data, passcodes, and google or iCloud accounts from the device. Make sure all accessories are within the phone box. If the returned device has any user account activated, we will return the device back.

Defected/Wrong Device:

Although it is very unlikely to happen, in any case, a customer receives a wrong or defective device; they can contact us directly. We will inspect what may have caused that and will take corrective action. Our customer support team is always there for everyone. It is advised to contact us within 48 hours.

Exchange policy

All orders are eligible for a 14-day exchange. Similar terms and conditions as our return policy are applied. Customers must provide a valid reason for requesting an exchange. The returned device will go through a complete inspection before the exchange is processed. We will ship the replacement one business day after we receive the returned device.

However, if the replacement device is out of stock, we will provide the customer with a full refund or store credit that the customer can use to purchase any other device from our store.